Privacy Policy

Last updated: June 2026

1. Who we are

Bespoke PV provides bespoke renewable energy solutions, including solar panel, battery storage and EV charging installations for residential and commercial customers.

For the purposes of this Privacy Policy, “we”, “us” and “our” refers to Bespoke PV.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

Bespoke PV
Email: info@bespokepv.com
Phone: 023 92 00 66 88

2. Personal data we collect

We may collect and use the following types of personal data:

• Your name
• Email address
• Phone number
• Property address or project location
• Details about your enquiry, property, energy usage or installation requirements
• Messages you send to us through forms, email, phone or other communication channels
• Customer, quotation, invoice and project information
• Website usage information collected through analytics cookies, where you have consented to this

We do not intentionally collect special category personal data through our website.

3. How we collect personal data

We collect personal data when you:

• Submit an enquiry form
• Request a quotation
• Contact us by phone, email or through the website
• Become a customer or supplier
• Interact with our website, where analytics cookies are accepted

4. How we use your personal data

We use personal data to:

• Respond to enquiries
• Provide quotations and project information
• Arrange surveys, consultations or site visits
• Deliver installation and related services
• Communicate with customers, suppliers and prospective customers
• Manage payments, invoices, accounting and records
• Improve our website, services and customer experience
• Comply with legal, regulatory and tax obligations
• Protect our business, website, systems and legal rights

5. Our lawful bases for using personal data

We rely on different lawful bases depending on how and why we use your information:

• Contract: where we need to use your information to provide a quote, enter into a contract or deliver services.
• Legitimate interests: where we use your information to respond to enquiries, manage business relationships, improve our services and protect our business.
• Legal obligation: where we need to keep records for tax, accounting, regulatory or compliance reasons.
• Consent: where we use optional analytics cookies or where you have given specific consent for a particular purpose.

You can withdraw consent for analytics cookies at any time by changing your cookie preferences.

6. Google Analytics and cookies

We use Google Analytics to understand how visitors use our website and to help us improve it. Google Analytics is only used where you have accepted analytics cookies.

Analytics information may include pages visited, approximate location, device type, browser type, referral source and how visitors interact with the website. This information helps us understand which pages are useful and how we can improve the site.

For more information about the cookies we use, please see our Cookie Policy.

7. Who we share personal data with

We may share personal data with trusted third parties where necessary, including:

• Website hosting and IT service providers
• Email and communication providers
• OpenSolar, where you use our online solar quote form or lead capture tool
• Analytics providers, such as Google Analytics, where consent has been given
• Professional advisers, such as accountants, insurers or legal advisers
• Subcontractors, surveyors or installation partners where needed to deliver a service
• Payment, invoicing or accounting providers
• Regulatory, legal or tax authorities where required by law

We do not sell personal data.

8. How long we keep personal data

We only keep personal data for as long as necessary for the purpose it was collected. As a general guide:

• Enquiry information may be kept for up to 24 months where it does not become a customer project.
• Customer, project, invoice and accounting records may be kept for up to 7 years.
• Analytics data is kept according to our Google Analytics retention settings.
• Legal, complaint or dispute-related records may be kept for as long as necessary to protect our legal rights.

9. How we protect personal data

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of electronic communication is completely secure, so we cannot guarantee absolute security.

10. International transfers

Some of the third-party services we use, such as analytics, hosting or communication providers, may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be in place to protect personal data in accordance with applicable data protection laws.

11. Your data protection rights

Under data protection law, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal data
• Ask us to restrict how we use your personal data
• Object to certain uses of your personal data
• Request data portability in certain circumstances
• Withdraw consent where we rely on consent

To exercise your rights, please contact us using the details provided above.

12. Marketing communications

We will only send marketing communications where we are allowed to do so under applicable law. You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided in the message.

13. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of other websites. You should read the privacy policy of any external website you visit.

14. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Information Commissioner’s Office
Website: https://ico.org.uk/

15. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.